| Issue ID | 586271 |
| Internal NHTSA # | 10155873 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 01/06/04 |
| Component | SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONEN |
| Product type code | VEHICLE |
| Description of the problem | This is a general compliant about my 2004 ford freestar. The problems started almost immediately after driving the car away from the dealer. 1. I was at a stop light and the rubber cover fell off of the brake pedal. 2. The next thing was the keyless remote worked about 50% of the time to open the passenger doors. 3. Then after about the first 500 miles of driving, the steering wheel oscillated in my hands when coming to a stop. 4. Also when driving there were several annoying sounds. 5 finally, and this is the most annoying of all, i can't run the heater in the cold weather because excessive hot air comes from the defrost vents even though i have the control set to 'floor vents' only. Now what has the ford dealers done about the problems? 1. I replaced the rubber cover on the brake pedal. 2. The dealers refuse to fix the keyless remote problem. They claim it is working fine even though i took it to independent alarm tech who told me the 'unlock all' receiver needs to be replaced. 3. The oscillation of the steering wheel while stopping was ' fixed' by one dealer by grinding down a warped brake rotor. This repair, which i objected to ford not replacing the rotor with a new rotor, only lasted a few thousand miles and the problem recurred. I took it to another dealer who replaced the bad rotor. 4. One of the annoying sounds was fixed by one dealer but not all of the sounds. I took it to another dealer and all were fixed. 5. The dealers refuse to fix the problem of excessive hot air coming from the defrost vent. I have to duct tape over the defrost vent to be able run the heater. Then i have to pull the duct tape away if the windshield fogs over inside the car. In general i think the quality of this car is the worst that i have ever owned and i have owned several new cars in my almost 70 years of age. *jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEWTOWN, PA |
| VIN pattern | 2FMZA51604BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 01/06/04 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |