| Issue ID | 977434 |
| Internal NHTSA # | 10509748 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 18/04/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | My wife was driving kids to school on the highway and without warning the car vibrated excessively and died. There were no injuries although all were very shaken. I had the vehicle towed to jackson ford where there was a recall on the torque converter. Jackson replaced the torque converter and test drove the vehicle. They contacted me to tell me that the recall work was complete and that they had another repair for a cam positioner to do but they had to order the part. The next day i was informed the part had came in but as they were pulling the vehicle in the shop it lost forward movement again. I asked them if they were going to repair this and i was told that they thought it was an internal issue and it was not their responsibility. If i wanted it repaired it would cost $3800. 00. I contacted ford motor company and their representative also said that the torque converter was what was recalled not any internal issues with the transmission. Ford motor company also told me that any further repair would be my responsibility. My argument was that the vehicle loosing power while driving at highway speeds and vibrating aggressively is what most likely caused any other damage. Ford motor company and the jackson ford dealership disagree. |
| Vehicle Mileage at Failure | 125000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LATHAM, IL |
| VIN pattern | 2FMZA52244BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |