| Issue ID | 932664 |
| Internal NHTSA # | 10468149 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 01/01/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | In january 2012 as per recall notice that was on cnn news, ford advised us in march 2012 that our 2004 freestar was being recalled for a faulty torque converter. If this part were to fail, the vehicle will cease to function. The ford website states that the part is still not available and will not be until the 2nd half of 2012 which we are already in. Ford states that the vehicle will not lose electrical function so that we can use our directional signals and coast to a safe stop. How can this be possible if you are driving on a highway at 70 mph and the vehicle suddenly loses all power to go forward or backwards and you happen to be in a lane that is not alongside a median? We received a phone call a couple of days ago telling us to contact our local dealership as the part may be available. When we did make contact we were told yet again that the part is still unavailable. I cannot fathom how this part can take so long to be manufactured and sent to dealerships. Doesn't the ford motor company value life? I find it inexcusable for them to take so much time to remedy a situation, a situation that puts my families life in peril everytime we take it out on the road. There is nothing that they can use as a defense when they have known for such a long time that this problem has existed. Listening to the phone information on the # that ford lists is utterly ridiculous. They tell you not to worry, just pull off to the side of the road when your vehicle will not go in forward or reverse... But it will coast to a safe stop... That is if someone doesn't crash into you as you are making the attempt to get off the road. *js |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CORAL SPRINGS, FL |
| VIN pattern | 2FMZA51634BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |