| Issue ID | 927968 |
| Internal NHTSA # | 10464285 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 01/07/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Request update status on safety recall notice 11s25 nhtsa recall 12v-006, worn spines in transmission torque converter. I contacted ford customer relationship center per their march 2012 recall letter. I want to take my 2004 freestar to a local san antonio dealer to implement this recall before any fatal accidents occur with my vehicle. Ford representative stated they had until 2nd quarter 2012 to begin this recall. My local dealers refuse to even check my transmission or order replacement parts until they receive a second letter from ford corporate headquarters. Because it is now 3rd quarter 2012, ford motor company is in non-compliance with your recall. If possible, please provide me with an update status (if any) on this recall and note the inaction and insensitive response by ford motor company regarding this vital safety recall. Thank you for your time and assistance. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO , TX |
| VIN pattern | 2FMZA52294BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |