| Issue ID | 925246 |
| Internal NHTSA # | 10462165 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 04/06/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I was driving my ford freestar on a highway at 65mph. All of a sudden it lost power and made an odd noise. Drove as best i could to an exit. Stopped and it would not go forward or backward. Luckily there was no accident as i lost power. Towed to local ford dealer. They replaced torque converter, but said they could not get it in 4th gear. The van had been running fine previously. Ford covered cost of converter only. Received call that the transmission was shot and it must have been going bad. I questioned that there were not previous problems and have always had it serviced every 3000 miles. Even had the transmission fluid replaced last year. Previous problems with air conditioning compressor. That was over 1000 dollars and now the latest is over 1800 dollars. We get the vehicle serviced regularly to prevent expensive repairs, but obviously this must not be of any help. Very unhappy with treatment by service dealer and ford (they hung up on me). It is possible that it may have coincidental, but not thoroughly convinced. It should have been running poorly if that was the case. I believe they should have split the difference in the cost since they did not previously find a problem. |
| Vehicle Mileage at Failure | 145000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRYAN, OH |
| VIN pattern | 2FMZA52234BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |