| Issue ID | 902665 |
| Internal NHTSA # | 10444621 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 20/01/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 2004 ford freestar: 18 months ago, transmission went out; van had less than 100 miles on it. New transmission put in but again my transmission is acting up. Power loss is very clear! Today, i called the ford company to address my concern because my van again lost power. Transporting four children on a daily basis in dangerous winter temperatures is a great reason for concern! A ford representative told me that my vehicle is part of the "power train torque" recall and called my local ford dealerships (1-2 hours away) to see if they could fix my van, they were unable because they don't have the parts in but would have the parts in (early-mid) spring. I asked the representative what i should do as i can not wait until spring, she advised me to not have it fixed by an independent mechanic because ford may not cover the costs. Also, wondered if ford would be responsible for the transmission cost based on this recall. "no"! This is suppose to be a "family" vehicle, why do i have to put my family in danger until spring (when the part arrives)? I feel that ford should be responsible for the cost of my transmission and they should fix my vehicle at the time that it's dangerous.... Like now (not spring)! *tt |
| Vehicle Mileage at Failure | |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CALEDONIA, MN |
| VIN pattern | 2FM50644BA7XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |