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2004 Ford FREESTAR Power Train Problems, Complaints and Defects

Issue ID	1359853
Internal NHTSA #	10957728
Manufacurer	Ford Motor Company
Brand	FORD
Model	FREESTAR
Model Year	2004
File date	24/02/17
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	2004 ford freestar [xxx]ford is charging me for the repair for the torque converter subframe 3-4 $600~$800 bushing kits ($200 each) they want to charge me. I informed them that only do the factory recall repairs the pulled my van out and told me the cant do the repairs, because they are scared of the ball joints and tie rods might break, then complained about the subframe my have to be cut to install new subframe bolts bushings etc. Just to they can continue to take the apart to replace the torque converter. The agreed to charge me 300 labor and told me to pick up the parts needed so i purchased 2 tie-rods. 2 transaxles l-r, 2 lower control arms which included ball joints. They took the subframe apart then told me i need to pay and additional $500 for a used subframe from the salvage yard. Instead of ford just preplacing the subframe 4 bushings and bolts kits $67. 00 at park ford 400 west avenue tallmadge ohio 44278, they want to charge me i needed to get a new subframe bolts and that the subframe is not made anymore and 3-4 $600~$800 each. Then they want to charge me $300 extra labor for cutting the frame/ and welding it back shut to install washer(bolt anchors ) then reseal it, and to uninstall the old parts and install the new parts which they have to remove to perform the factory recall repairs. So this repair is going to cost me 392. 20 for parts 300 labor, 800 subframe bushings $1492. 2 if purchase elsewhere around $26 each i am a usa disable veteran studying form cisco ccna 200-105 exam and so i can better support my adult special need daughter [xxx] ,i am [xxx] ford had my van friday 24th 2017 its march 1st 2017 and they are searching for ways to charge me more money. While i have to walk to my destinations. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	174000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CLEVELAND, OH
VIN pattern	2FMZA58274BXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1HTMMAAN08H426373 3VWCX7BU9SM050040 2HKRW2H98LH617660 1ZVFT82H665263475 5PVNJ7AV8P5T51452 1FDWF37F92EA29177 KMHCT4AEXGU000608 WVGZZZ1TZ7W092918 JE3BB36A1GU706766 WDD1760082V094358 WDB1240521C054918 VF34C9HZH55397260

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2004 Ford FREESTAR Power Train Problems, Complaints and Defects, Recalls and Failures

2004 Ford FREESTAR Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?