| Issue ID | 1291893 |
| Internal NHTSA # | 10875440 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 01/05/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Transmission get lost while driving ford freestar 2004 van; driving back from church, stop in traffic light the van could not start again, pushed to the nearest gas stations, towed to the dealer, was advised that since they cannot do any diagnosis without turning on the vehicle and knows what is wrong with the van, they need a new computer to reprogram the car. Paid $2500 for computer replacement and reprogramming(receipts attached). I was told all the issue will be gone. During the drop-off i told the service specialist that while i am driving the van sometime while increasing the speed, or just in the steady motion i do experience condition like stuck back and forth, and then move; the process repeat sometime. Twice the car lost power in the middle of the highway this year, and was helped by other driver to stop it and push it away from the highway, lucky due to constructions the traffic was very slow. When i took the car from the dealer after reprogramming i still have exactly the same problem, and now backseat door can be open manually only; dealer told me it is torque converter issue, when i google i found out that this is known issue (recall number 12v006000) for ford free star 2004-2006 for torque converter replacement, when i call the dealer i was told yes that recall existed, but my vin number was not listed for that recall hence they cannot help me. I cold ford customer service, they gave me the same answer that since my vin number was not listed they cannot help me but i should call the dealership and see what they can do to replace torque converter. At this time i left the van to the dealership but they are doing nothing on it until i make a payment, i can |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 2FMDA57654BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |