| Issue ID | 1029941 |
| Internal NHTSA # | 10557360 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 25/10/13 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Took van into dealership per recall for torque converter. Received vehicle back 3 weeks later. Heard a ticking noise that progressively got worst. Made a appointment to return vehicle to dealer and the transmission completely went out as described in recall. No gear engagement in any gear forward or reverse. Of course the dealer said there was no relation to the recall and the recall was performed. Even the symptoms were exactly as described in the recall description of what would occur if the recall was not performed. Ford denied any assistance. The dealership offered us a labor discount if we purchased a transmission yet no warranty for the work unless it was a ford remanufactured transmission at 1800. 00. |
| Vehicle Mileage at Failure | 145000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ORANGE CITY, FL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 50 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |