| Issue ID | 846371 |
| Internal NHTSA # | 10384612 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 17/02/11 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | 2004 ford freestar transmission failure. Ford service manager stated a substance -appears to be water-enter through transaxle vent. Vent is suppose to be cover by a cowl grille panel. Loss of power while driving and unable to shift into any gear, although engine running. Transaxle light came on back in june 2010 taken to bangor, me ford, transmission drained, flushed with bg flush machine and refilled. Feb 17, 2011 transaxle light again came on . Was able to get safely back into driveway when all transmission power loss. Unable to shift into any gear. Towed to ford dealership again in ny where i live. After tranny torn down ($450. 00) ford service manager stated a substance -appears to be water-enter through transaxle vent. Vent is suppose to be cover by a cowl grille panel. Found tsb06-04-10 report that identified that water may leake into pcm and or transaxle vent if the pcm connector cover is not properly seated and allows water to leak into these two areas. In nov. 2006, i incurred a failure of the pcm . Three scary loss of power on a major highway and three attempts to fix the problem before ford hotline contacted by technician and tsb bulletin used to install new pcm and install cowl panel fix described. This panels seal may have failed allowing water to enter the transaxle's vent. Ford's consumer's 800 line refused to help and denied any responsibility for repairs as did my warranty company. They said that water intrusion isn't covered. Ford needs to recall these vehicles as there is a large number of complaints (many that could have ended in tragedy on highways. Any number of google searches will show hundreds of complaints. Please nhtsa help us get these vehicles recalled. Remember the denials by toyota. They are paying for that fatal accident that killed a family of 4. |
| Vehicle Mileage at Failure | 93682 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BETHEL, NY |
| VIN pattern | 2FMZA50604BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |