| Issue ID | 833309 |
| Internal NHTSA # | 10370911 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 15/10/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | Bought new, 2004 ford freestar minivan. At 60,000 miles, my wife and daughter experienced a sudden loss of power and coasted to a stop into a parking lot. No power in any of the gears including reverse. Towed to dealership and found out that torque converter pump shaft broke. Had to replace torque converter, pump and pump shaft. Cost of $2125. 00 to repair. Thankfully it did not happen on the highway at high speeds. Considering the number of reported occurrences at such lower mileage and nature of failure, i would like to see a refund of the repair costs from ford. This type of failure should not be the burden of the consumer. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STRONGSVILLE, OH |
| VIN pattern | 2FMZA52284BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |