| Issue ID | 820047 |
| Internal NHTSA # | 10358570 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 28/09/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | On sept 28, 2010 my 2004 ford freestar suddenly and with zero warning stopped 'pulling'. Was in passing lane of 4 lane highway going 60mph and we barely avoided being run over and killed or seriously injured ( a less experienced driver would not have survived i am sure). Ford certified garage later told us the torque converter had basically 'exploded' and transmission was ruined. Repair quoted at $3961. 82 cents. Forced to purchase new vehicle as we were stranded 2 hours from home and could not justify spending that much for a $6,000. Book value vehicle, plus would never trust replacement of transmission with same faulty system. Received zero help from ford, and received zero trade in value on freestar. 89,030 miles on freestar plus i had installed all new brake system, new battery, 4 new tires, new fuel filter, new points, and a certified ford garage tune up in summer of 2010. |
| Vehicle Mileage at Failure | 89030 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DUNNVILLE, KY |
| VIN pattern | 2FMZA52224BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |