| Issue ID | 814175 |
| Internal NHTSA # | 10353612 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 02/09/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | My 2004 ford freestar was just in for service 2 days ago they said everything was good my wife got in the van today to go to work she made it to the thruway and the van lost total power the engine did not shut off but the transmission just stopped working she was lucky enough to be able to coast over to the side of the road. I had the car towed over to our local ford dealer and they told me that the torque converter output shaft was shot and i needed a transmission overhaul i do not think this is fair with the van only having 69,000 miles on it and i follow all the maintenance on the car. Now i am out $3000. 00 i have never abused the car or used it for towing. So i want to file a complaint there was no sign of something going wrong the car the day before ran fine. |
| Vehicle Mileage at Failure | 69000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELMA, NY |
| VIN pattern | 2FMZA52234BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |