| Issue ID | 802355 |
| Internal NHTSA # | 10343529 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 09/07/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | How long will it be before nhtsa holds ford company responsible for the costs of repairs to ford freestar minivans experiencing torque converter and subsequent transmission defects. This is a dangerous defect. Do we need to wait until a child, mother or father is killed. This is primarily a family vehicle or handicapped accessible vehicle, therefore it is an urgent matter, my daughters 2004 freestar lost gear engagement while she was leaving for work. Thankfully she was only in the driveway. 2 miles further and she would have been on a major interstate and traveling at speeds of 55-65 mph with other vehicles. Her van suddenly stopped moving forward, and instead the engine revved as she was accelerating. The van rolled backward as if in neutral. We were unable to engage any gears. Only park engaged. It was towed to a ford dealership for diagnosis. We were told it needed a new transmission and there were "pieces" all over the inside of the transmission. There was no explanation as to what those pieces were. After reading all the complaints on freestar torque converters and transmissions, i am convinced those pieces are the splies from the torque converter. There were no warnings, no prior operational issues or performance symptoms typical of transmission problems - no slipping, no slamming. This sudden loss of momentum is a serious, life threatening problem. If it occurs on a highway, there is the potential of another vehicle slamming into the back of it at a high rate of speed. Ford needs to be responsible for this defect by issuing an immediate recall and replacing all torque converters and transmissions on these vehicles and reimbursement for those already replaced. Unfortunately until the source of the torque converter problem is addressed, those who have already replaced them face the possibility of future failure. They are being replaced with the same poor quality part. Step up nhtsa and address this immediately with ford before a life is lost. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROARING BROOK TWP, PA |
| VIN pattern | 2FMZA52254BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |