| Issue ID | 782540 |
| Internal NHTSA # | 10324388 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 06/04/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | In october of 2009, while traveling i65 with my 7 year old to his fall cub scout camp out, my 2004 ford freestar dropped out of gear. After cautiously steering to the emergency lane and getting the van towed to my mechanic, it was determined that the torque converted needed replacing. Ok, so bad luck, i don't like it, but i'll pay it. I was then told that the steel ford used in that years transmission was a soft metal and i will eventually more than likely have to replace it. Now, approximately 6 months later, my family and i are traveling i75 and my trans axle light starts to flash. We have the van home and i am scared to know how much this is going to cost. The reason for my complaint is that after looking on the internet and seeing all of the issues reported about the '04 freestar, i am shocked that the nhtsa nor ford has done anything to remedy the matter. With transmissions and torque converters going out with no warning signs, especially on highways, i find it very dangerous and disheartening that it is still a matter that is lingering. Can i have the information that the nhtsa has accumulated over time concerning the freestar and what the department of transportation uses a "measuring stick" when determining something is unsafe and should be remedied? |
| Vehicle Mileage at Failure | 69150 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SHELBYVILLE, KY |
| VIN pattern | 2FMDA52234BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |