| Issue ID | 756043 |
| Internal NHTSA # | 10299950 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 25/11/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | I was on my way home from dropping my son off at college about 400 miles round trip when about 1:30 a. M. On the highway without warning the car just lost all forward speed. Coasting across 3 lanes of traffic to the shoulder i came to find out that the car had no forward or reverse. There was no noticeable warning or indication that there was anything wrong. I had to have the car towed in for repair by an emergency tow company called by the state police to the tune of $160. 00. I had it towed to ford thinking that they have trained service people who would repair the problem insteadof just replacing it with a rebuilt trans. The next day i was called by the dealer who quoted me 2,800. To repair the transmission and torque converter shaft spline, but i would be better off with a rebuilt transmission due to the 3 year/ 36,000 mile warranty. I had the trans installed paid the bill and looked into contacting ford to complain about this problem that i thought wasn't normal for a car in good shape and miles, when i came onto a forum of other unhappy ford freestar owners with the same problem.. I had to fix the car because it wasn't worth anything broken, but getting rid of it now it isn't worth the 2 payments i have left to pay plus the repairs just done could this be due to a trans problem that everyone else knew about except me? Thank you donald dewar |
| Vehicle Mileage at Failure | 85000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELK GROVE VILLAGE, IL |
| VIN pattern | 2FMZA52214BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |