| Issue ID | 748765 |
| Internal NHTSA # | 10293329 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 19/11/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | On november 19, 2009 at 0640 in the morning. I was driving on the interstate to work around 70 mph when my 2004 ford freestar van, all of a sudden, without any prior warning, started to lose power. When i stepped on the gas the rpm would increase but the vehicle came to a stop. I tried all the different gears, but was unable to move forward or in reverse. This could have been a huge safety problem, but i was lucky. I was already in the far lane and thankfully at that time no one was directly behind me. If there would have been a semi or some trailing to close i would have been hit in the rear. It was that dramatic of a slow down. The vehicle was towed to the dealership and i was informed that it was the torque converter that needed to be replaced. Ford refuses to assist in any form, the vehicle only has 39, 000 miles. I am now out over 1600 dollars to have this faulty piece of equipment replaced. I believe this to be a huge safety issue and something needs to be done. I contacted the ford corporation and they basically just ignored me and said there is nothing they can do to assist me. |
| Vehicle Mileage at Failure | 39000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OMAHA, NE |
| VIN pattern | 2FMZA52204BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |