| Issue ID | 746505 |
| Internal NHTSA # | 10291413 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 20/10/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | On oct 20, 2009, i left home in my 2004 ford freestar sel at 7:30am to take my son to his leukemia doctor. While driving on a 2 lane highway, through the town of vanceboro, nc. When i went to speed up from 35mph to 55mph, my freestar wasn't getting any power to the wheels. I pulled off as far as i could go of the road, which left my vehicle about 2 feet off the 55mph road. I had it towed to the nearest dealership, cella ford in new bern, nc. It was diagnosed as a transmission issue, (torque converter striped). I have read alot of other complaints surfing the internet, and seems this is a really big issue for the ford freestar/mercury monterey mini-vans. If this issue would have happened on say, a busy interstate, or busy freeway, and i wasn't able to get my vehicle off to the side, my family lives could have been in danger. I would really like ford to place time and effort in researching the cause of these transmission issues, and put out a recall to fixed to ill fated transmissions they put in freestar/monterey mini-vans before someone gets hurt and or killed. Also, this issue has put my family and i in a financial hardship due to the $3210. 56 repair bill and on top of having a child being treated for leukemia. |
| Vehicle Mileage at Failure | 76754 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAVELOCK, NC |
| VIN pattern | 2FMZA52254BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |