| Issue ID | 727309 |
| Internal NHTSA # | 10273737 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 13/06/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | While driving on a two lane road at 35 mph my 2004 ford freestar without any warning suddenly acted like it shifted into neutral. Luckily i was able to pull down a side road and into a parking lot where i found that the van would not go into any gear forward or reverse. I called for help and was able to pull the van back to my home where it sits today waiting to figure out how to get it fixed. This event happened at around 6:00 in the evening. The van was driven earlier around town and on the highway at highway speeds with no problems at all. It scares me to death to think what might have happened if my wife or teenage daughter (who only has her temps and was driving the van earlier at those highway speeds) had been driving and couldn't get off the road. I have been reading on the internet that this is not an isolated incident. There are a lot and i mean a lot of people who having the exact same transmission problem. This is a tragedy waiting to happen. Like i said this happened without any warning. If this would have happened on a crowded city street or a busy rush hour traffic highway we would have been powerless to do anything but try to coast the car as best we could to a safe place without getting killed! It also would have been unsafe for anyone else on the road who was trying to avoid hitting us! I work for this car company and will be in contact with them on monday to try and find some answers. I just wanted to file my complaint with you and have it on the record. We were very very lucky! Thank you. |
| Vehicle Mileage at Failure | 83845 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTH RIDGEVILLE, OH |
| VIN pattern | 2FMZA52244BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |