| Issue ID | 722186 |
| Internal NHTSA # | 10267245 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 26/04/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | While trying to get out of a shopping mall parking lot, the van suddenly felt like it was in neutral. I checked the gear shift needle and it was on drive. As the van slowly rolls through the lot i tried the reverse gear and nothing happened. None of the gears were working. I had the van towed from randolph, nj to my mechanic in east rutherford, nj. Mechanic determined the problem to be the transmission... I need a new one. It will cost me about $3200. I still owe money on this purchase. The value as of today is less than what i owe. It's a good thing this happened in a parking lot instead of the road/highway. I had my 2 kids with me plus 3 other children. How many more incidents and complaints like this need to happen before someone realizes there's something wrong with this model from ford. |
| Vehicle Mileage at Failure | 69000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | JERSEY CITY, NJ |
| VIN pattern | 2FMZA58234BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | -10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |