| Issue ID | 721956 |
| Internal NHTSA # | 10267065 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 24/04/09 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | The automatic transmission on my 2004 ford freestar failed suddenly on friday, april 24 on a busy city street. I was left with two gears: neutral and park. After a near collision with a car swerving to avoid my stalled car, i asked the police for help in alerting traffic until i could get towed. The minivan had about 67000 miles, with no prior transmission problems. My ford dealer diagnosed the problem as a failure of some major internal parts in the transmission. My extended warranty company denied my claim because i had not changed the transmission fluid, even though the ford scheduled maintenance guide indicated that only a fluid level check was required. The total cost of repairs was about $ 2500. It is apparent to me that this failure has absolutely nothing to do with whether the fluid was changed or not. |
| Vehicle Mileage at Failure | 67000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HENDERSONVILLE, TN |
| VIN pattern | 2FMZA52244BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |