| Issue ID | 680108 |
| Internal NHTSA # | 10231728 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 04/06/08 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 ford freestar. While driving 45 mph uphill, the transmission failed. The contact depressed the accelerator pedal, but the vehicle did not move. There were no warning lights illuminated prior to the failure. The vehicle was towed to an auto shop. The manufacturer wanted her to have the vehicle towed to a dealer an hour away, but the contact refused because it would cost nearly $300 in towing costs. The manufacturer also stated that she should have purchased an extended warranty on the vehicle. The contact was informed that the transmission repair would cost approximately $3,000. She stated that the vehicle underwent regular oil changes and maintenance; therefore, she could not understand why the failure occurred so suddenly. The vin was unknown. The current and failure mileages were 39,000. |
| Vehicle Mileage at Failure | 39000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | OTISVILLE, NY |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |