| Issue ID | 549487 |
| Internal NHTSA # | 10127656 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 15/06/05 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | We were travelling from pigeon forge, tn to greensboro, nc through ashville, nc on i-40. When we reached the vicinity of greensboro we noticed while trying to pass a truck on a slight upgrade the transmission failed to get power to the road. The engine would eventually "catch" and we were able to make it another 8 miles to our destination. After sitting for several hours we started the car again and the same problems occured (engine revving but transmission would not catch). We managed to drive the van to bob dunn ford in greensboro where it was diagnosed as an internal transmission failure and parts had to be ordered. On the work order it stated: transmission is slipping. Verified complaint. Removed transmission and disassemble, found forward clutchs burnt. Overhaul transmission. Replace clutches, seals, filter and fluid. Parts listed: 3f2z-7902-acrm converter asy 4f1z-7a100-aa control asy f5dz-7a098-aa screen asy xt-5-qm fluid transm 4f1z-7153-aa kit gasket xf2z-7b164-ca plate asy dr 4f1z-7b164-ca plate 4f1z-7b164-aa plate asy dr xf2z-75164-ca plate asy dr 4f1z-7b164-ba plate asy dr xf2z-75442-ba driven plate xf1z-7b442-ea driven plate xf1z-7b442-ba driven plate xf2z-7b442-aa driven plate all was covered under warrenty. I would like to commend both dealerships involved in the incident: bob dunn ford, greensboro, nc and jack kain ford in versailles, ky for their help in reclaiming money on transportation due to loss of family member while car was down. Ford should be aware of this issue but we are also going write a written complaint directly to them to let them know our dissatisfaction with their product. |
| Vehicle Mileage at Failure | 12939 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEXINGTON, KY |
| VIN pattern | 2FMDA52204BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/09/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BOB DUNN FORD |
| Dealer's telephone number | 336-275-9761 |
| Dealer's city | GREENSBORO |
| Dealer's state code | NC |
| Dealer's ZIP code | 27405 |