| Issue ID | 952872 |
| Internal NHTSA # | 10486842 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 08/09/10 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CON |
| Product type code | VEHICLE |
| Description of the problem | 2004 ford freestar. Consumer writes in regards to vehicle reimbursement for torque converter failure recall. *smd the consumer stated he received a recall notice stating consumers who had already paid for the repairs, would receive reimbursement in the second quarter of 2012. The consumer stated the second quarter has passed and he still has not received reimbursement. On september 8, 2010 as he accelerated to merge into traffic, the engine suddenly revved up and the vehicle started slowing down. After coasting about 2000 feet, he was able to get off at the exit ramp and was able to park the vehicle and called a tow truck. *jb the consumer stated the denial letter stated the extended warranty should have covered the repair. The consumer stated the warranty expired on august 3, 2009 and the failure occurred on september 8, 2010. Updated 11/28/12 the consumer stated the torque converter failed again in january 2012. The consumer stated the dealer used the same flawed parts to replace the torque converter. Updated 02/28/13 |
| Vehicle Mileage at Failure | |
| Number of Occurences | 2 |
| Source of the issue | CONSUMER LETTER |
| City and State | JACKSONVILLE, FL |
| VIN pattern | 2FMZA50634BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | HILBISH FORD |
| Dealer's telephone number | 704-938-3121 |
| Dealer's city | KANNAPOLIS |
| Dealer's state code | NC |
| Dealer's ZIP code | 28083 |