| Issue ID | 926960 |
| Internal NHTSA # | 10463393 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 15/05/12 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CON |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 ford freestar. The contact stated that while driving approximately 20 mph, there was severe hesitation and then immediately the transmission completely loss power. The vehicle was towed to an authorized dealer for diagnosis. The technician replaced the torque converter under the nhtsa campaign id number 12v006000 (power train:automatic transmission:torque converter). Two weeks after the repair was performed, the transmission would not function in the reverse gear. The vehicle was taken back to the dealer but the vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 95,000. The vin was not available. Updated 8/6/12 *cn updated 08/16/2012 *js |
| Vehicle Mileage at Failure | 95000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | MONMOUTH, IL |
| VIN pattern | 2FMZA50634BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/02/11 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LAKIS FORD AND DODGE |
| Dealer's telephone number | 309-342-1121 |
| Dealer's city | GALESBURG |
| Dealer's state code | IL |
| Dealer's ZIP code | 61462 |