2004 Ford FREESTAR Power Train Automatic Transmission Torque Con Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Ford FREESTAR 2004 power train automatic transmission torque con. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Ford FREESTAR 2004 power train automatic transmission torque con and complaints other owners have filed.
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2004 Ford FREESTAR Power Train Automatic Transmission Torque Con Problems, Complaints and Defects

 Issue ID657654
 Internal NHTSA #10213617
 ManufacurerFORD MOTOR COMPANY
 BrandFORD
 ModelFREESTAR
 Model Year2004
 File date08/12/07
 ComponentPOWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CON
Product type codeVEHICLE
 Description of the problem2004 ford freestar van with 32,593 miles on odometer was being driven on a flat, straight, stretch of highway at a constant 60 mph when driver experienced sudden loss of power. Driver dangerously maneuvered out of traffic on highway, but could only coast and soon discovered there were no gears working in the transmission, no drive, no reverse, no low gears.... No ability to move van at all! Waited for two hours for a tow truck on a cold minnesota winter night in december. Car was towed to ford dealer. Was initially told by service advisor that our ford freestar with 32,593 miles (9 weeks out of warranty) needed an entire transmission replacement for $3700, they told us it was too extensive of damage to repair any parts individually (this recommendation came from them despite the fact that they admitted they had not even put the car up on a lift). We called ford directly to request assistance and plead our case for a vehicle that had extremely low mileage and was barely out of warranty. The ford representative told us they would call the dealership directly to discuss problem. A day later we received a call from the service advisor at the dealership and they told us they would be repairing the broken part, a torque converter. Ford offered $1000 towards the repair. It took 10 days for the dealership to repair the broken torque converter. Our cost was ultimately $1220. 41. This was an outrageous balance due to repair a part that should not have broken at such low mileage! Ford didn't give us a loaner car during the repair time and then slapped us with an insult of a bill.*cn
 Vehicle Mileage at Failure32593
Number of Occurences1
Source of the issueNHTSA WEB SITE
 City and StatePLYMOUTH, MN
VIN pattern 2FMDA58294BXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase10/09/06
Was original owner?N
Anti-lock brakesY
Cruise controlY
Number of cylinders6
Drive train typeFWD
Transmission typeAUTO
 Vehicle speed60
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's nameBROOKDALE SUPERIOR FORD
 Dealer's telephone number7635599111
 Dealer's cityPLYMOUTH
 Dealer's state codeMN
 Dealer's ZIP code55442
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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