| Issue ID | 1001347 |
| Internal NHTSA # | 10532520 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 04/01/13 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CON |
| Product type code | VEHICLE |
| Description of the problem | 2004 ford freestar. Attorney representing consumer writes in regards to torque converter output shaft failure recall notice. *smd the consumer received a recall notice in march 2012. The notice stated the parts were not available, but would be available in the second quarter of 2012. The consumer received another letter in october 2012, stating the parts were available. An appointment was made for december 26, 2012, even though the consumer did not experience any type of failure, he still complied with the recall. Two days later, the consumer received a call from the dealer, stating the recall had been completed. However, on january 4, 2013 while driving on the highway, the consumer experienced a sudden loss of power with no warning. He soon discovered the vehicle would only go forward, as there was no ability to go in reverse. He immediately drove to the dealer, where an inspection was performed and it was determined the transmission was beyond repair and would need to be replaced. Ford stated the failure of the transmission immediately following the recall was a coincidence and they would not offer any assistance. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | BOSTON, MA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |