| Issue ID | 674803 |
| Internal NHTSA # | 10227524 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 04/04/08 |
| Component | LATCHES/LOCKS/LINKAGES:DOORS:LATCH |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 ford freestar. The contact stated that the mechanism for the rear door handle was defective. The door handle came off in her hand when she was opening the latch. Ford is not repairing the failure under warranty, although the contact signed up for the most expensive coverage. She feels that this is a safety issue because her three year old child can open the door. The parts have been on back order for two months. The parts for the repair have just arrived at the dealer. The repair will cost between $500 to $1,000. The failure mileage was 52,000. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | MARIETTA, GA |
| VIN pattern | 2FMDA58274BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | WORLD FORD |
| Dealer's telephone number | |
| Dealer's city | KENNESAW |
| Dealer's state code | GA |
| Dealer's ZIP code | 30144 |