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2004 Ford FREESTAR Latches Locks Linkages Doors Latch Problems, Complaints and Defects

Issue ID	672445
Internal NHTSA #	10225562
Manufacurer	FORD MOTOR COMPANY
Brand	FORD
Model	FREESTAR
Model Year	2004
File date	10/11/07
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Product type code	VEHICLE
Description of the problem	In nov, 2007 my 7 year old granddaughter started to exit the back passenger van door. The door opened and she was about half way out the door when it started to close on her. My husband had already got out of the van and was able to stop the door from closing on her. It did not automatically stop and go back on contact. Then in dec my sister-in-law was also starting to exit the van from the same door and the same thing happened to her. The door opened, hesitated and then started to close on her. On april 6, 2008 my 80+ mother opened the rear passenger van door and started to enter the van. The door started closing on her. Her left foot was already in the van and the door closure caused her to fall backwards onto the pavement. Her left foot was tangled under the passenger seat. Her cousin was already seated on the other side and was able to get the door stopped before it hurt her leg any worse. She had landed on her lower back and was sore, stiff and unable to sit comfortably for about a week. I made an appt with the local ford dealer to see if they could find a problem. The first time i took it in, they could not duplicate the problem. I told them it was intermittent,most of the time it worked. When i picked the van up i had the service manager walk out with me, and i showed him how we opened the door from the outside and the door opened and immediately started to close. The service group was testing it by using the buttons on the remote. They tested the van again and found codes of b2589, b2592 and b2594 in the computer for the sliding doors. They then found the latch and sensor assembly were sticking and shorted out. They told us they found the codes in both doors, even though we hadn't had any problems with the sliding door on the drivers side. The only way to "fix" the problem was to replace both sides rear sliding door cables and latch assemblies. This is for a 2004 freestar van with only 10,072 miles! It cost us $736. 41 to have this fixed.
Vehicle Mileage at Failure	9000
Number of Occurences	3
Source of the issue	NHTSA WEB SITE
City and State	SHELDON, MO
VIN pattern	2FMZA582X4BXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	1
No. of fatalities
Date of purchase	07/08/26
Was original owner?	Y
Anti-lock brakes	N
Cruise control	Y
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	NEVADA AUTO MALL
Dealer's telephone number	417-667-3385
Dealer's city	NEVADA
Dealer's state code	MO
Dealer's ZIP code	64772

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1FADP3K28DL373679 KNANE813BMS063111 VF7RE9HZC76649492 ZLA17900013349519 3HAMMAAL3BL421359 WDXPF445689364319 KMHK381GFKU017046 KMUJBESC1SU240752 2HGFB2F57DH505863 TMAK281HFPJ070285 JTEBU25J530020416 2NKHHM6XXGM499373

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2004 Ford FREESTAR Latches Locks Linkages Doors Latch Problems, Complaints and Defects, Recalls and Failures

2004 Ford FREESTAR Latches Locks Linkages Doors Latch Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?