| Issue ID | 1028986 |
| Internal NHTSA # | 10556733 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 05/12/11 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | Purchased used vehicle from marshall used cars in sacramento, ca, where reside currently. Purchased 05/2011, paid full no loan at time of purchase. Purchased add. Ext. Warranty which was 6months. From the dos til present date; i have paid, and was mislead in all the insurance covering major defects, owner(me) had came out of pocket paying for service to fix warranty parts. Now this is the current and serious issue. I am disabled, i have a disable child. My vehicle was reported under vin to ford corporate to notate for service to be check and worked on at local ford dealer. Complained about multiple (4) issues. Dealership mislead me, and did not perform work. Only work they did was replace 1 recall 10/12. After recall service i (owner) recall manufac. Made claim, again and then went to dealer. I was turned away... And told to do normal maintenance before putting a service claim in. This is a problem. I am not ignorant to the anatomy of a vehicle. I am very literate on understanding vehicle operations as well as maintaining maintenance. I can say this because i believe i should be aware of every issue so i wont have a disabled vehicle. Vehicle mileage applied from the date recall replaced 5800 within the time til i made another claim in oct 2013. Took vehicle in, told to check everything. Did. Brought vehicle back and vehicle was in service dept for week which rolled over to nov 1, 2013. Vehicle was dx and found to be the same thing i made a claim about. Vehicle has a defected recall part. Part was not replaced. And owner is now left with a defect recall part, plus more damage on other parts related to torque converter, fuel line, 3rd bench, front r-wheel hub. I have multiple health appts to maintain for me and my child's disability. My children need to get to school, and i missed legal appt dates from court. |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SACRAMENTO, CA |
| VIN pattern | 2FMZA57684BXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |