| Issue ID | 674057 |
| Internal NHTSA # | 10226851 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | FREESTAR |
| Model Year | 2004 |
| File date | 02/03/08 |
| Component | ENGINE AND ENGINE COOLING |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 ford freestar. While driving approximately 35-40 mph, the vehicle began to hesitate and the instrumental panel lighting flashed. The vehicle shut off a few minutes later and was towed to the dealer. The dealer stated that water penetrated through the windshield wiper motor area and caused the main computerized system to fail. The instrument panel had to be replaced, the gas line had to be blown out, and the spark plugs were replaced. The insurance company investigation concluded that the failure was due to a product defect. The manufacturer acknowledged receiving the contact's written complaint; however, they would not assist with the $1,200 repair cost that the contact had to pay. The failure mileage was 58,502. |
| Vehicle Mileage at Failure | 58502 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SPRINGVILLE, IA |
| VIN pattern | 2FMZA52234BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | ZIMMMERMAN FORD |
| Dealer's telephone number | 800-325-1966 |
| Dealer's city | CEDAR RAPIDS |
| Dealer's state code | IA |
| Dealer's ZIP code | 52406-0488 |