| Issue ID | 1477134 |
| Internal NHTSA # | 11104106 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-550 |
| Model Year | 2012 |
| File date | 14/05/15 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 ford f-550. The contact stated that the cam shaft fractured internally within the cylinder head and destroyed the engine assembly. The dealer (mathews ford oregon, 2811 navarre ave, oregon, oh 43616, (419) 698-4444) and the manufacturer indicated that the vehicle's three year warranty had expired and service was denied per the campaign for customer satisfaction number: 17b30. The dealer previously replaced the engine assembly once before and indicated that the part needed to be replaced a second time. The dealer and an independent mechanic indicated that the engine assembly would need to be replaced. The manufacturer provided no assistance other than the dealer repairing the vehicle. The failure mileage was not available. *tt consumer stated engine cam followers fell off and destroyed the engine this has happened twice. Updated 10/5/18*jb |
| Vehicle Mileage at Failure | 114484 |
| Number of Occurences | 2 |
| Source of the issue | HOTLINE VOQ |
| City and State | OREGON, OH |
| VIN pattern | 1FDUF5GY6CEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 05/03/15 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 10 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CROUCH'S WRECKER SALES |
| Dealer's telephone number | 407-438-4160 |
| Dealer's city | ORLANDO |
| Dealer's state code | FL |
| Dealer's ZIP code | 32824 |