| Issue ID | 1645459 |
| Internal NHTSA # | 11309982 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-250 |
| Model Year | 2016 |
| File date | 14/02/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Service engine light came on twice while vehicle was under warranty. Dealer serviced both times and was unable to rectify or understand the problem. They only cleared the fault codes. The code identified was for the reductant heater pump - low voltage. The same code just came back on for the 3rd time - this time identified by a diesel performance shop - with advice to replace the reductant pump. Previous make and model superduty trucks have had recalls for the same thing. This is an obvious issue, not sure why ford service shops could not rectify. Truck is now out of warranty and i am forced to pay out of pocket. Unacceptable service and care! -cold weather each time -engine light comes on - same code each time -reduced speed and sluggish performance -code cleared - truck performs normal -obvious that the reductant heat pump is not doing what it is designed to do. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TECUMSEH, MI |
| VIN pattern | 1FT7W2BT1GEXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |