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2012 Ford F-250 Suspension Problems, Complaints and Defects

Issue ID	925857
Internal NHTSA #	10462608
Manufacurer	FORD MOTOR COMPANY
Brand	FORD
Model	F-250
Model Year	2012
File date	13/04/12
Component	SUSPENSION
Product type code	VEHICLE
Description of the problem	In jan. 2012 i purchased a ford f-250 rated to tow 14,000 lbs. I traded in a ford f-150 rated at 7,700 lbs. When i hooked my camper to my 2000 f-150 the truck did not sag or squat at all. Looking to upgrade, i spoke to several sales people at several different dealerships. I was assured that the f-250 super duty would by far out perform my old truck. It does not. This new f-250 squats so bad it is ridiculous. On 6-18-12 i took my truck to the dealer at which i purchased the truck and complained of this matter, only to be told there is nothing wrong with the springs. Yet, the service manager said he would send me to a third party out of state shop, to have springs made and split the cost with me, because that was cheaper than using genuine ford springs. This is unacceptable, as i did not spend thousands of dollars on a new ford only to have someone else fix fords problems. I contacted ford h. Q. And explained my situation. After being on hold for some time, the person at h. Q. Explained that he had spoke to, and there was no problem with my truck. I feel strongly that my decision to buy this truck, was based largely on fraudulent statements made by both ford sales people and ford literature alike. I have witnesses to the statements of the sales personnel, as well as to the fact that my old truck did not sag at all. I also have pictures of new truck hooked to trailer and sagging. ## information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) *tt
Vehicle Mileage at Failure	100
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	STEVENSVILLE, MD
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	01/01/12
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3N6PD23W6ZK899206 1C6SRFMP3SN738056 WD4PF0CD1KP064673 2C3CDXCT4EH369676 VF77C9HF0JJ506851 SALLJGMF3TA191607 WVWZZZ3CZGE043237 MD2B98MX4SNA13864 1C4HJXFN8MW732522 1FMZU77E81UC86509 SALRT2RK6K2403754 MHFGX8GR9G0500303

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2012 Ford F-250 Suspension Problems, Complaints and Defects, Recalls and Failures

2012 Ford F-250 Suspension Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?