| Issue ID | 1241672 |
| Internal NHTSA # | 10806634 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2015 |
| File date | 17/10/15 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Quality control issue - loose side-view mirrors: this issue is not only a matter of quality, it raised a serious safety concern at the time. As i was driving away from the dealership (after purchasing this new truck) and increased my speed to over 55 mph, i noticed both of my side-view mirrors vibrating severely. They vibrated so badly that the images in the mirrors themselves were obscured to the point that the vehicles behind me were mere blurs. I took my truck to a local ford dealership to have a problem assessed the very next day. Despite all of our efforts to reset the mirrors, it turned out that both units were missing something called a "tensioner," or "tension spring." the side-view mirrors were so loose that you could walk up to the truck and literally shake them back-and-forth (with a range of motion up to a 1/4") with one finger, exerting no effort at all. Again, this is a serious quality concern and should've been identified and reconciled prior to delivery of the vehicle to the dealership. This tensioner component should have been installed in both mirrors prior to their being attached and connected to the body of the truck. This did not occur at the factory as it should have, nor was this issue discovered during the supposed quality checks that occur once the vehicles come off of the assembly line. When i contacted ford about my concerns, i asked them to extend the warranty on the truck, because who's to say that there are not more quality-related issues that would arise after my factory warranty expires (there was a secondary qc-related issue on the truck that isn't worth mentioning here except to say that it was obvious and involved another missing part). The arrogance i encountered from several representatives on the phone was beyond the pale of anything i've encountered from the company that is supposed to be is reputable as ford. |
| Vehicle Mileage at Failure | 50 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHAPEL HILL, NC |
| VIN pattern | 1FTEW1EF8FFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |