| Issue ID | 1250990 |
| Internal NHTSA # | 10818281 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2015 |
| File date | 17/11/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Accident nov. 17, 2015 - someone ran a red light and turned in from of us - damage to bumper, grill, seemed rather light, but "rails" were damaged. Parts unavailable for repair. Local dealer has had our truck for 50 days now- more than we've had it. Parts are not available in the supply chain and no one knows when they will be available. I've been told that all parts are going to production, and was even told that there aren't any now for production because the manufacturer of this particular part made them wrong and had to re-make the order. I've been told that there is another vehicle there that has been waiting 3-4 months for parts! I need my truck back and can't wait that long for repairs that should have taken 2 weeks, max. If ford is willing to sell me a vehicle (over $45,000) then they should have a system in place to get even the less frequently needed parts when they are needed. I want a replacement f-150 since they are unwilling to provide the needed replacement parts. The insurance company is paying for a rental car, but it's a compact, very uncomfortable, and it certainly can't tow the travel trailer that we use at least every other weekend. We have already missed 4 trips and who knows when we'll get our truck back. We are a one-vehicle, very active family, so this has been a horrible inconvenience for us. Ford owes us a new f-150! And they need to shape up their customer care! We've only owned our truck for a little over a month, 2,000 miles. |
| Vehicle Mileage at Failure | 2000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, TX |
| VIN pattern | 1FTEW1CF5FKXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |