| Description of the problem | The powertrain has completely stopped working 3 times, stranding me, and my family in oncoming traffic. After turning the vehicle off, and on, several times, i was able to engage drive, and move the truck out of traffic. The truck has been repaired 3 times for the same defect, but ford refuses to repurchase/replace the vehicle. No one in my family is comfortable riding in, or driving this vehicle. 1st time: while attempting to back into my drive way, reverse completely stopped working, stranding me perpendicular to traffic, in the road. 2nd time: with another adult, and 3 children in the vehicle, i was driving through an intersection in atlanta, and the rpm's went to 5000, with no movement. We were completely stuck in the dead center of an extremely busy intersection, unable to drive forward, or backward. After several attempts of turning it on, and off, i was able to move from the intersection, in four wheel drive. 3rd time: while driving in stop, and go traffic, in atlanta, i was attempting to make a left hand turn, when the same symptoms as before happened. I was unable to move forward, or backward, until a few cycles of turning the car on, and off. I have written e-mails to the ceo, managing director, and customer relations of ford motor co., only to be handed off to a regional customer service person. Their answer is that they will stand behind their warranty, and continue to fix the vehicle. I have all the repair files, e-mails sent to all involved, and phone records of the many times i have had to contact the dealership, and ford's customer relations manager. Too many to begin any upload. |