| Issue ID | 1662977 |
| Internal NHTSA # | 11325935 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2013 |
| File date | 18/05/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | In 2019 i took my ford truck into the dealer for 2 separate recalls related to the drivetrain. In 2020, i returned to the dealership with drivetrain issues after my vehicle suddenly downshifted and i lost drivetrain power. I was able to turn the vehicle off and back on to get it to crossroads ford of fuquay. The service advisor, [xxx] , informed me that there were damages to parts of the drivetrain, and i would be responsible for the repairs. When i asked if the damages were a product of the sudden downshifting recall notice, she said yes. I contacted the recall department and started case # [xxx]- to document the issue. The representative from the recall department informed me that ford would not be responsible for the damages. I tried explaining the to the representative that the damages should fall under the recall because the vehicle continued to have downshift issues after bringing it into have the recall repaired at the dealership in 2019. The representative told me that because my vehicle was at the present time over the warranty mileage of 150,000 mi., the vehicle was not eligible for repairs. I explained that it was eligible when i brought it in for warranty repair in 2019, but the representative turned me to the crossroads ford of fuquay dealership which sold me the vehicle. The rep said it would be considered "workmanship" issues. After speaking with the dealership, they dropped my bill by ~$300, but i still had to pay over $1500 for repairs that resulted from the downshifting. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 163573 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SANFORD, NC |
| VIN pattern | 1FTFW1EF7DFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |