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2012 Ford F-150 Visibility Wiper Problems, Complaints and Defects

Issue ID	1530580
Internal NHTSA #	11170852
Manufacurer	Ford Motor Company
Brand	FORD
Model	F-150
Model Year	2012
File date	18/01/19
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	01/18/2019 at approximately 3:45 pm est, my wife and i were traveling on nb route 301 in the crofton, maryland area. Due to the recent snow and cold temperatures we are experiencing here in the eastern portion of the united states, we had the rear defroster activated in our 2012 ford f-150 xlt pick up truck. While actively driving the vehicle, both my wife and i heard an extremely loud "pop" sound while riding inside of the cabin of the truck. I proceeded to look in the rear view mirror to see if i could determine where the noise originated from and that's when i observed that the rear passenger side glass was shattered. After stopping the vehicle, i did not observe any other obvious damage and was confused as to why the window suddenly cracked without an obvious cause. At this point i was quite perplexed. I subsequently turned to google in an attempt to find a solution and that's when i figured out what had occurred. It has been brought to my attention through various forums and online sites that multiple other ford f-150 owners have experienced this same exact issue with the same exact circumstances in place (rear defroster activated, loud "pop" sound, observed a broken rear window). The articles go on to provide nightmarish exchanges between ford f-150 owners and ford dealerships where they are forced to pay full price for the repairs due to warranties being expired. Based on the age of the truck as well as it's mileage, i too am out of warranty. I do not believe ford is recognizing or handling these issues properly. This appears to strictly be a design defect and no fault or negligence on the part of the owner/operator. My safety concerns are decreased visibility and sharp tempered glass shards inside of the cabin. I have submitted an insurance claim and am responsible for my deductible. I am looking to the nhtsa for assistance in looking into this matter.
Vehicle Mileage at Failure	40690
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BOWIE, MD
VIN pattern	1FTFW1EF2CFXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W1N2476872W033132 WV2ZZZ7HZ5X028890 1G1FG1R72G0168205 1FA6P8R08T5502517 WMW41DK06P2S69909 WAUZZZ4M8HD038639 WAUZZZF40PA005759 YV2VBN0C49B538456 MALC381UBKM454506 WBAPKK7C522460049 WP1AG2A55MLB53658 W1K2060422R058132

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2012 Ford F-150 Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2012 Ford F-150 Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?