| Issue ID | 1160738 |
| Internal NHTSA # | 10690132 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2012 |
| File date | 21/02/15 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Incident occurred on saturday 2-21-15 at or about 3:30pm. The vehicle was traveling at about 30mph when a very loud bang was heard inside vehicle. After pulling over a quick glance around inside the vehicle revealed that the drivers side portion of the 3 piece rear glass of the cab has shattered. The glass remains in place but had "spiderwebed" and is completely shattered. Upon inspection on the outside, no signs of impact are visible and the point of origin of the cracks appears to be the upper right hand corner where the glass is covered by the rubber molding. When this happened it was about 25 degrees outside and snowing, all snow had been removed from vehicle prior to driving and the rear de-frost/de-fogger had been run and turned off about 10 mins prior to the incident. A quick internet search reveals that this is a common issue for this glass with the heating elements in these conditions, several other complaints similar or identical to this have been made to this and other organizations as well as there have been several article written on this subject. I placed a call to ford customer service for assistance in replacing the glass as the extended warranty that was purchased through ford (ford esp premium) does not cover glass. I was told by the representative from ford that no assistance would be given as the vehicle is out of the 3/36 bumper to bumper warranty. This is an obvious failure of the design from the factory that ford is aware of. |
| Vehicle Mileage at Failure | 51000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SEWELL, NJ |
| VIN pattern | 1FTFX1EF0CFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |