| Issue ID | 1015142 |
| Internal NHTSA # | 10546766 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2012 |
| File date | 03/10/13 |
| Component | VISIBILITY:SUN ROOF ASSEMBLY |
| Product type code | VEHICLE |
| Description of the problem | Driving down the freeway, i heard what sounded like a loud pop! I had my 10 month old grandchild in the back seat. I began to look around trying to see what happened. I was not passing an under pass nor was there any debris on the road. I looked up to see the moon roof had just exploded! Shaking, i pulled the visor over the glass and pulled over. I looked at the top of the moon roof, it was smooth and took pictures of it. On the inside it was in a thousand pieces, but hanging in there. I took pictures of that as well. I then took it to ford and upon visual inspection, the service writer as well as another service tech acknowledged no impact was visible to the roof. Ford has denied my claim on the moon roof claiming there must have been an impact. I am now sitting on hold with ford customer care to dispute their nonsense and letting them know that i have found a forum on edmond's about exploding moon roofs. I also noted that another ford customer is experiencing the same problem with ford acknowledging the problem and issuing the same result as was given in my report, namely, it must have been an impact! I also told them if anything had happened to my grandson, i would be in a lawyers office today! I have just gotten off the phone with ford customer care and spoke with [xxx] who has contacted the dealer to appeal fords decision on the claim. I am at the point of waiting to hear the results. I told ford they need to investigate what the issue could be and [xxx] stated that they have also filed with the nhtsa on my behalf. I am hopeful at this point that ford can resolve my issue, but most importantly they need investigate the manufacturer and make sure the product is according to u. S safety standards. My vehicle is a 2012 ford f-150 platinum eco boost. At the time of the incident, my vehicle is less than 9 months old and under 25k miles. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 24000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KATY, TX |
| VIN pattern | 1FTFW1CT0CFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |