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2012 Ford F-150 Suspension Problems, Complaints and Defects

Issue ID	962254
Internal NHTSA #	10495969
Manufacurer	Ford Motor Company
Brand	FORD
Model	F-150
Model Year	2012
File date	20/12/12
Component	SUSPENSION
Product type code	VEHICLE
Description of the problem	The vehicle from original purchase date in october of 2012 has exhibited a knock/clunk/vibration from the front suspension and steering that transmits up through the steering column and can be felt while holding the steering wheel and heard from the frontal area of the vehicle while driving. The steering wheel is also off center to the left and vehicle seems to pull left regardless of road crown and the front two tires are feathered across the tread. The first visit to dealer at 2700 miles the dealer reset the toe as it was toe out causing uneven tire wear. The vehicle was taken to the dealer at roughly 4700 miles for the knock/clunk/vibration and uneven tire wear again and it was found that pinch bolts were loose on the steering column causing the clunk. Dealer states the uneven tire wear was due to low tire pressure. After picking up vehicle the knock/clunk/vibration is still present. With the vehicle off and turning the wheel back and forth rapidly the knock/clunk can be heard from the front of the vehicle, however the dealer states this is normal noise from the ford epas steering rack. Asked dealer to compare to a new like vehicle on the lot. Dealer changed the subject. Sounds like faulty tie rod ends or faulty internal rack components from my past automotive experience. Owned a 2011 f150 with the same suspension and epas steering rack and the wheel was straight, and no noise was heard or vibrations felt while driving. Tires did not show uneven wear either. Dealer states i cannot compare my 2012 f150 to my 2011 f150. Dealer states an appointment is going to be set with the local field service engineer to test drive my vehicle to make a determination if any further action is to be taken. At this point the dealer is not providing any further assistance in resolving my concern. Issue has also been documented with ford customer care.
Vehicle Mileage at Failure	2700
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	WEST BLOOMFIELD, MI
VIN pattern	1FTFX1ET0CFXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5TDAAAB60RS005220 WVWZZZ3CZNE028224 JNKAV71E8GM580687 WVWZZZ60ZJT107912 5HD1LJ3L0FC407998 VFAA0200377037012 1FTJW35F0SEA33393 WJME3TPS00C031079 5GTDN136968277337 WDDWF8GB3HF561600 JMB0NV240XJ004077 WDD2211546L005330

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2012 Ford F-150 Suspension Problems, Complaints and Defects, Recalls and Failures

2012 Ford F-150 Suspension Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?