| Issue ID | 1161527 |
| Internal NHTSA # | 10690742 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2012 |
| File date | 19/02/15 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | On february 19 2015 i remote started my f150 in the driveway to warm it up. I got in the vehicle and put on the rear defroster to clear the mirrors and rear window. I heard a loud noise after about 30 seconds like an explosion inside vehicle. I looked around and noticed the drivers side rear glass was shattered. There was no external damage to the glass. Previously this vehicle was taken to a ford dealer on march 27 2014 for an inoperative rear defroster system. The dealer diagnosed it as an open in the resister in the defroster grid and the whole rear window assembly was replaced. Ford corporate told the dealer that the window couldn't shatter by turning on the defroster and would not replace the unit. I called the ford corporate number and lodged a complaint and was given a claim number. They had the dealer send them pictures of the shattered glass. Ford corporate denied my claim and i was told to go through my insurance glass coverage. I feel that this is insurance fraud in my opinion. I took my vehicle to my glass repair shop and the owner took a careful look at the shattered glass and said that they should have replaced it no charge since there was no external damage. Ford is laying the burden of a defective glass assembly off to my insurance company. *js |
| Vehicle Mileage at Failure | 19100 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELMONT, NY |
| VIN pattern | 1FTFW1EFXCFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |