| Issue ID | 968184 |
| Internal NHTSA # | 10501446 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2012 |
| File date | 15/10/12 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased my new f-150 in august 2012 and immediately noticed a "hesitation" when starting out in drive, until the engine shifted to second gear and a "miss" in the engine when driving at highway speeds. I called the dealer, told them my truck has safety defect and took the truck back for an evaluation and oil change. The dealer told me they found no defects on the computer codes and no bulletins from ford but "we've had several complaints from other customers about this problem. We can't do anything unless the computer shows something wrong. I called ford "customer relationships center" in michigan and was told to take it to another dealer for a second evaluation. I did this and the new dealer gave me the same story as the first dealer. I called the "customer relationship center" again and advised them that what the dealerships have told me is unacceptable and that i would not have bought the truck, if i had known or been told that this "defect is common" with this truck. The "crc" told me they would have the regional service manager call me, which she did a few days later and told me that "the problems you are having with your truck are characteristic of the performance of these trucks and no other action will be taken. I told the regional service manager that her and fords' response is unacceptable and if there is no fix, i want the vehicle repurchased or replaced. She said, "no further action will be taken by ford." |
| Vehicle Mileage at Failure | 4868 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SELAH, WA |
| VIN pattern | 1FTFW1EF2CFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |