| Issue ID | 1559107 |
| Internal NHTSA # | 11203698 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2012 |
| File date | 18/03/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 ford f-150. The contact took the vehicle to wynn odom ford (4743 washington st, la grange, nc 28551, (888) 452-6761) to be repaired per nhtsa campaign number: 19v075000 (power train). The service manager informed the contact that there were more advanced failures than the recall repair and advised him to call the manufacturer to get further authorization to repair the vehicle. When the contact called the manufacturer on march 25, 2019, he was informed that the recall repair had been completed and they could not assist. The contact was promised to speak with a service manager who said that the recall only authorized the reprogramming and further authorization and a case number were needed to get the repairs completely done. When the vehicle accelerated to shift into a higher gear, it shifted into neutral instead and slowed down to a lower speed. The contact was not assisted or assigned a case number. The vehicle was repaired. The contact was denied being able to speak to a supervisor. The failure mileage was 99,500..*bf consumer received second recall was issued. Consumer took the vehicle to recall serviced. Vehicle still not shifting properly, in fact it seems to be worse. Serviced 5-28-19.*jb |
| Vehicle Mileage at Failure | 99500 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | KINSTON, NC |
| VIN pattern | 1FTFW1ET9CFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |