| Issue ID | 892710 |
| Internal NHTSA # | 10436174 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2010 |
| File date | 24/10/11 |
| Component | VISIBILITY |
| Product type code | VEHICLE |
| Description of the problem | Started truck at 0700 am, outside temperature was 50 degrees. The rear window was foggy so i turned on the rear defroster. After about 15 minutes of driving along a road with no traffic i heard a loud explosion that sounded like a large rock had landed on the roof of my truck. I pulled over and inspected my roof and all exterior panels of the vehicle and did not notice any damage that could have justified the noise. I could not find any "rocks" in or around my vehicle... No pedestrians were in site. Returned to cab and as i was pulling back onto the roadway i noticed that my rear window (right panel) was shattered. Took vehicle to ford dealership that evening and was told it was not a warrantable repair. The glass remained intact and there were no visible signs of a projectile hitting the glass (i have photos). I insisted that a warranty claim be opened, and i contacted customer relations. Ford then tested the defroster and could not find a malfunction so they said they would not warranty the failure. I have photos, a case number, dealer invoice, and voice mail recordings of the 3 weeks of hell trying to get ford to do the right thing. They finally agreed to pay for half the wholesale cost of a replacement glass; i had it installed professionally on 11/15/2011. Updated 11/14/12 *cn updated updated 11/14/2012 *js |
| Vehicle Mileage at Failure | 20600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTSVILLE, AL |
| VIN pattern | 1FTFW1EV1AKXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |