| Issue ID | 1620761 |
| Internal NHTSA # | 11281603 |
| Manufacurer | Ford Motor Company |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2010 |
| File date | 08/11/19 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | Sitting in my driveway on nov 8th, 2019 i started up my 2010 ford f150 pickup. I sat in the truck while it was warming. We had frost the night prior so i turned on the rear window defroster. Not long after the passenger side of the back window shattered. It sounded like an explosion. Very scary. The glass stayed intact pretty much but it was all cracked. After i pulled myself together, as i was totally unprepared for something of this nature to happen, i was pretty shook up. I drove to menards to get some plastic to tape it up. As i did the pieces of the window started falling out, both on the inside and the outside. There was glass everywhere. I took my truck to manley motors in belvidere , illinois where they documented it, and also filled out a form and submitted to ford corporate. I also called the ford customer service line and submitted a claim. The claim number is cas24904981. My 2010 ford f150 is out of warranty by years. Not by mileage. I only have just over 50, 000 miles on it. It is like brand new still. There is not a scratch on it. In follow up with ford customer service line i was told it will not be covered until nhtsa provides a recall for it. The lady i spoke to was well aware of the back windows being shattered in these pick up. From 2009 up to and including 2016. Its unfortunate because it is not covered under my insurance. I am on social security disability, 61 years old and since this repair for parts and labor is nearly $1100. 00 it is not in my budget. It will have to be taped with plastic for quite a while |
| Vehicle Mileage at Failure | 50734 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHERRY VALLEY, IL |
| VIN pattern | 1FTFX1EV8AFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |