| Issue ID | 927909 |
| Internal NHTSA # | 10464252 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | FORD |
| Model | F-150 |
| Model Year | 2004 |
| File date | 25/06/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | In late-june 2012 a loud clunk/thud/pop/small explosion occurred in the passenger-side door of my 2004 ford f-150 regular cab truck, while the vehicle was stopped and idling, and the window dropped into the door frame. When i returned home i removed the door panel and discovered that a small piece of molded plastic, 1 1/8" x 1 7/8" (probable cost to ford about 39 cents) on the window regulator had disintegrated/failed, allowing the regulator cable to release the window. I have found a replacement window regulator on the internet for $70 (ford charges $175 for the part) and will repair the defective item myself. I notified ford of the failure of a less-than-quality plastic piece on the regulator and asked for reimbursement. Ford responded: "there are no factory warranties or programs in effect on your vehicle that would provide financial assistance for your current vehicle concern." however, they did add: "recommend that you keep your repair receipts in case ford initiates a recall or customer satisfaction program in the future based on customer feedback or further engineering review of similar complaints." i see from the large number of complaints on this website by ford truck owners that i am but one of hundreds who have been affected, and obviously, there will be hundreds more; the odds are very high that the majority of the plastic pieces on ford truck window regulators will fail sooner or later, and i seriously doubt that the 2004 ford f-150 truck is the only model year that contains plastic parts in the window regulators. $70 to replace a failed piece of plastic that initially probably cost ford about 39 cents to produce is a sad commentary on quality. |
| Vehicle Mileage at Failure | 54360 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CYPRESS, TX |
| VIN pattern | 1FTRF14564NXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |