| Issue ID | 1302175 |
| Internal NHTSA # | 10888467 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | FIAT |
| Model | 500E |
| Model Year | 2013 |
| File date | 25/07/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | We received recall s26/nhtsa 16v-303 for our 2013 fiat 500e. When i called to make an appointment with the closest fiat dealer, the earliest appointment was more than four weeks out. Because there are no fiat dealers near where i live, i need a loaner vehicle from the dealership. I've brought this car for previous recalls to this specific dealer and have always received either a loaner or a rental, free of charge. Today, the service advisor told me she cannot promise me a loaner and that they would charge for a rental. The dealership is fiat of thousand oaks and i live in santa barbara, ca. This is a huge waste of my time, being that i have to drive for an hour, using all the vehicle's charge, then having to wait for not only the recall fix but for the vehicle to charge for 4 hours if they cannot provide me with a loaner or a rental. I believe car companies should be liable for all expenses when it deals with recalls and that loaners and/or rentals should be automatic. I also feel other dealerships that are part of the same group should also be able to service certain recalls if the recall is simply to reprogram or update the vehicle's computer. |
| Vehicle Mileage at Failure | 24000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SANTA BARBARA, CA |
| VIN pattern | 3C3CFFGE0ETXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |