| Issue ID | 1241437 |
| Internal NHTSA # | 10806463 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | FIAT |
| Model | 500 |
| Model Year | 2014 |
| File date | 01/09/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | While driving my vehicle at interstate speed the steering mechanism tends to "hang up" but with extra effort you can steer through it. This happens randomly & sometimes requires a lot of extra steering effort. Since my nearest dealer here in east galesburg, il is 40+ miles away & i was taking a trip to florida, i eisked the steering issue & after arrival in florida took the vehicle to the dealer in winter haven, fl, winter haven alfa romeo & fiat of winter have. At first they said they couldn't duplicate the issue, i don't believe they drove it at highway speed, but they went through their service "star" system & were told to change the rack & pinion system. They did but on my return home a week later the issue still persists. I'm afraid to drive the vehicle in the event the steering locks up totally which will render the steering inoperative & be susceptible to a serious accident . I completed complaint forms to fiat & even addressed the issue in their service survey with no response. I finally sent an e-mail, received a generic reply that they would call me in 2 dyas, never did after 5 days, so i called. They offered to have the vehicle towed to their dealer in davenport, ia but would not permit a user/rental vehicle until diagnosed. So i would be without transportation for however long it takes for them to locate the problem, if they are even qualified to do. The dealer said that if i drove it there, as i said i'm afraid to do so, they would arrange for a loaner. This steering issue is very dangerous, thus why i'm deferring it to you as fiat seems to have little concern. |
| Vehicle Mileage at Failure | 22000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | EAST GALESBURG, IL |
| VIN pattern | ZFBCFADH2EZXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |